Front Desk Associate

4 days ago


West Portsmouth, Ohio, United States Shawnee Lodge & Cottages Full time

Job Summary: We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Shawnee Lodge & Cottages. As a Night Auditor and Guest Services Representative, you will be responsible for attending to guests' needs, including registration, checkout, and cashiering. You will also be responsible for balancing the end of day transactions and turning over the new business day.

Responsibilities:

  • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
  • Explain and provide any promotional items to each guest checking in.
  • Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
  • Balancing the End of Day transactions and turning over the new business day.
  • Cover other areas of hotel as needed.
  • Document any guest accidents by completing the accident report form.
  • Complete the maintenance log whenever a complaint is reported.
  • Maintain all areas of the front desk and gift shop.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Other duties as assigned.

Qualifications:

  • High School diploma/GED required.
  • Previous experience in hospitality preferred.
  • Customer service experience required.
  • Experience handling cash, credit card procedures, and use math concepts.
  • Attention to detail and organized.

About Us: At Shawnee Lodge & Cottages, hospitality is who we are—and what we do best. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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