Front Desk Associate

1 week ago


Portsmouth, Virginia, United States Colwen Hotels Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AC Hotel Portsmouth, a Colwen Hotels Property.

Key Responsibilities:
  • Provide exceptional guest service and ensure a warm welcome to all guests.
  • Operate the front desk efficiently, managing check-in and check-out processes, and ensuring timely delivery of billing to guests.
  • Process guest requests, complaints, and concerns in a professional and courteous manner.
  • Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
  • Coordinate with the Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure the lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
Requirements:
  • One year of related experience, preferably in a hotel setting.
  • Prior brand experience is a plus.
  • Bilingual - English/Spanish.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
  • Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations.
  • Proficient with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate the property management system.
  • Willingness to work a 7-day rotational schedule, including nights, weekends, and holidays.
Benefits and Perks:
  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development Programs.
  • Career Advancement Opportunities.

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V



  • Portsmouth, Virginia, United States Colwen Hotels Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AC Hotel Portsmouth, a Colwen Hotels Property. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key...


  • Portsmouth, Virginia, United States Colwen Hotels Full time

    Front Desk Associate Job DescriptionWe are seeking a skilled and friendly Front Desk Associate to join our team at Residence Inn Portsmouth, a Colwen Hotels property. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...

  • Front Desk Associate

    2 weeks ago


    Portsmouth, Virginia, United States The Hotel Portsmouth Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Associate to join our team at The Hotel Portsmouth. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest Services: Welcome and register guests, manage...

  • Front Desk Associate

    2 weeks ago


    Portsmouth, Virginia, United States The Hotel Portsmouth Full time

    Job DescriptionWe are seeking a highly skilled and professional Front Desk Associate to join our team at The Hotel Portsmouth. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-In/Check-Out:...

  • Front Desk Supervisor

    2 weeks ago


    Portsmouth, Virginia, United States Island Hospitality Full time

    {"Job Title": "Front Desk Supervisor", "Job Summary": "We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Island Hospitality. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest service.Responsibilities:* Manage the front desk team to...


  • Portsmouth, Virginia, United States Giri Hotel Management LLC Full time

    Customer Service Superstar Wanted!We are seeking a detail-oriented and communicative Front Desk Agent to join our team at the Hampton Inn Portsmouth. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Manage online, phone, and in-person room reservations with...

  • Front Desk Supervisor

    2 weeks ago


    Portsmouth, Virginia, United States Island Hospitality Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Island Hospitality. As a key member of our front desk team, you will be responsible for ensuring the smooth and profitable operation of our hotel's front desk, providing exceptional guest service, and supervising a diverse workforce.Key...


  • Portsmouth, Virginia, United States The Hotel Portsmouth Full time

    Hotel Front Desk Agent Job DescriptionWe're seeking a professional and positive hotel front desk agent to deliver exceptional guest experiences at The Hotel Portsmouth.You'll be responsible for welcoming guests, managing their information, distributing room assignments, and answering general inquiries to ensure a memorable stay.The ideal candidate possesses...


  • Portsmouth, Virginia, United States The Hotel Portsmouth Full time

    The Hotel Portsmouth is seeking a skilled Guest Services Associate to deliver exceptional experiences to our guests. As a key member of our front desk team, you will be responsible for welcoming guests, managing their information, and providing exceptional customer service. Your strong communication skills, attention to detail, and ability to work in a...


  • Portsmouth, Virginia, United States The Hotel Portsmouth Full time

    The Hotel Portsmouth is seeking a skilled Guest Services Associate to deliver exceptional experiences to our guests. As a key member of our front desk team, you will be responsible for welcoming guests, managing their information, and providing exceptional customer service. Your strong communication skills, attention to detail, and ability to work in a...

  • Front Office Manager

    2 weeks ago


    Portsmouth, Virginia, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Colwen Hotels. As a key member of our hotel operations team, you will be responsible for leading the Front Desk and Night Audit teams to deliver exceptional guest experiences and drive business results.Key ResponsibilitiesLeadership and Management: Lead and...

  • Front Office Manager

    2 weeks ago


    Portsmouth, Virginia, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Colwen Hotels. As a key member of our hotel operations team, you will be responsible for leading the Front Desk and Night Audit teams to deliver exceptional guest service and drive business results.Key ResponsibilitiesLeadership and ManagementManage day-to-day...


  • Portsmouth, Virginia, United States Mckinnonsmarkets Full time

    We are seeking a highly motivated and customer-focused individual to join our Front End team at Mckinnonsmarkets. As a Front End Sales Associate, you will play a key role in delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Ring in orders and bag orders in a timely and efficient...


  • Portsmouth, Virginia, United States Hannaford Supermarkets Full time

    Job Title: Customer Service LeaderHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Observe and follow all company policies and established...


  • Portsmouth, Virginia, United States McKinnon's Market & Super Butcher Shop Full time

    As a vital member of our team, you will contribute to creating a memorable shopping experience for our customers by collaborating closely with the Customer Service Department Manager and Assistant Store Manager(s) to ensure the seamless operation of the Customer Service area. Your role will involve operating cash registers, maintaining appealing Customer...


  • Portsmouth, Virginia, United States Mckinnonsmarkets Full time

    Join Our Team at Mckinnonsmarkets!As a vital member of our front-end operations, you will contribute to creating a positive shopping experience for our customers.Key Responsibilities:Process customer transactions efficiently and accurately.Assist in bagging items and ensuring a smooth checkout process.Support the Front End Department Manager in various...


  • Portsmouth, Virginia, United States Walmart Full time

    Job OverviewAs a Front End Service Team Supervisor at Walmart, you will play a vital role in ensuring exceptional customer experiences and maintaining a seamless shopping environment. Your primary responsibilities will include:Providing top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional...

  • Store Supervisor

    5 days ago


    Portsmouth, Virginia, United States Navy Exchange Full time

    Job Summary:As a Store Supervisor at Navy Exchange, you will be responsible for supervising the front-end registers and refund functions. You will assist in developing related operating policies and procedures and ensure that associates are aware of store promotions, policies, procedures, and programs. You will also be responsible for scheduling and...


  • Portsmouth, Virginia, United States Kelly Services, Inc. Full time

    Receptionist Job DescriptionKelly Services, Inc is seeking a skilled Receptionist to join their team.Key Responsibilities:Check guests in and outSchedule appointments and perform data entryType, proofread, copy, and file documentsAnswer phones and route callsManage appointments and calendarsMake travel arrangements and draft expense reportsThis is a great...


  • Portsmouth, Virginia, United States Allied Universal Full time

    **Job Summary**Allied Universal is seeking a highly skilled and detail-oriented Security Guard to join our team. As a Security Guard, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and directing calls as appropriate.Key Responsibilities:Maintain the front desk phone system, including answering incoming...