IT Support Specialist

4 weeks ago


Kirkland, Washington, United States Verasonics® Full time

Job Summary

The IT Help Desk Specialist is responsible for providing technical support to staff, designing, implementing, and maintaining IT systems for Verasonics. This role requires a self-motivated individual with excellent communication skills and a customer support orientation.

Key Responsibilities

Troubleshoot and maintain hardware and software
Perform hardware and software upgrades as needed
Track and maintain end-user software licensing
Provide first and second-tier help desk support for software, hardware, and network issues

IT Support

Test and debug programs, network, and customer-bound data acquisition systems
Contact software vendors to obtain specifications and pricing
Manage device management platforms and user training platforms
Monitor, maintain, and update company IT documentation

IT Systems Engineering

Install, configure, test, and maintain operating systems, application software, and system management tools
Ensure the highest levels of systems and infrastructure availability
Collaborate with clients, vendors, management, and staff during system creation and maintenance
Engage quality control procedures to ensure efficient and operational systems

Requirements

BA or BS degree in IS/IT, computer science, network, or computer engineering, or equivalent experience
4+ years of IT support experience in a complex IT environment
4+ years of experience in at least 2 of the following areas: MAC, Linux, and Windows OS environments; network and/or system administration
Recent experience with MS Office 365, MS Server, and Operating System Fundamentals
Demonstrated experience configuring and maintaining desktop/laptop hardware
Skilled with device management platforms such as Intune and JAMF

Preferred Qualifications

A high level of integrity and discretion in handling confidential information
Known for being detail-oriented and extremely reliable
Possess outstanding English verbal and written communication skills and be able to follow verbal and/or written instructions
Demonstrated technical capacity and initiative, problem-solving/analysis skills
Ability to work on-site in our Kirkland office Tuesday-Thursday

Benefits

For regular employees (20+ hours/week): Medical, Dental, Vision, Life, and AD&D, EAP, LTD, 401k with 3% employer Safe Harbor contribution, 15 days of Paid Vacation, 10 days of Paid Sick Leave, 10 Paid Holidays (1 of which is a floating day), educational reimbursement, and annual discretionary bonuses.

Please go to https://verasonics.bamboohr.com/careers/59 and apply today.

Verasonics is an equal opportunity employer. We will not discriminate on the basis of, and all qualified applicants will receive consideration.



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