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Customer Experience Specialist
4 weeks ago
As a Customer Experience Specialist at Jo-Ann Stores, LLC, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Your role will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members.
Key Responsibilities
- Greet every JOANN customer and use the F.A.S.T. service model to meet the customer's needs.
- Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
- Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on a consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).
