Housekeeping Operations Manager

5 days ago

Houston, Texas, United States Sage Hospitality Full time
Job Title: Housekeeping Supervisor

About Us:

C. Baldwin is a pioneering hotel that honors the trailblazing spirit of women in Texas. As part of Sage Hospitality Group, we strive to create excellence in everything we do, empowering our employees to make positive impacts on the communities we serve.

Job Overview:

We are seeking a Housekeeping Supervisor to oversee the operations of our housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.

Responsibilities:

  • Supervise the housekeeping staff, providing open communication, training, coaching, and counseling to ensure maximum efficiency.
  • Inspect the cleaning of guest rooms, turndown service, public areas, and back of the house, ensuring compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations.
  • Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction, logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff, and company assets.

Qualifications:

  • High school education or equivalent experience.
  • Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
  • Requires working knowledge of Housekeeping and the hotel's services, policies, and operations.
  • Requires supervisory skills.

Physical Demands:

  • Lifting up to 50 lbs. of linen, supplies, furniture.
  • Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
  • Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
  • Carrying up to 35 lbs. of supplies.
  • Ability to communicate information and hotel services to management and guests.
  • Ability to inspect guest rooms, public areas, and back of house, and review reports.
  • Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
  • Ability to interpret reports.
  • Bending - picking up supplies, cleaning guest rooms, turndown service, trash removal.
  • Occasional kneeling required.
  • Mobility - continuous movement throughout hotel. Continuous standing - 90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders - approximately 3 feet, 2% of 8 hour shift.
  • No driving required.

Environment:

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

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