Housekeeping Operations Manager
1 day ago
The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all housekeeping management responsibilities.
Responsibilities:- Leadership and Management: Supervise and motivate housekeeping staff to ensure excellent service delivery and high-quality room preparation.
- Quality Control: Conduct regular room inspections to ensure compliance with hotel standards and identify areas for improvement.
- Training and Development: Provide training and coaching to housekeeping staff to enhance their skills and knowledge.
- Communication: Maintain effective communication with the front office, engineering, and other departments to ensure seamless operations.
- Administrative Tasks: Manage housekeeping records, reports, and documentation to ensure accuracy and compliance.
- Key Control: Maintain the key control system to ensure secure access to guest rooms.
- Lost and Found: Handle lost and found items according to hotel policies and procedures.
- Guest Services: Ensure that all guests receive excellent service and that their needs are met promptly.
- Teamwork: Collaborate with other departments to ensure that all hotel operations run smoothly and efficiently.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: At least 2-3 years of progressive experience in a hotel or related field required; previous supervisory experience is preferred.
- Skills: Excellent leadership and communication skills; ability to work effectively in a fast-paced environment; strong attention to detail and organizational skills.
Hilton Houston Plaza/Medical Center is a leading hotel in the Texas Medical Center, offering a unique blend of comfort, convenience, and exceptional service. Our hotel is committed to providing an exceptional guest experience and a positive work environment for our associates.
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