Technology Support Specialist

1 week ago

Chicago, Illinois, United States Ariel Investments Full time

Ariel Investments is a premier, boutique asset management firm that drives exceptional investment returns by fostering diverse perspectives. Our goal is to deliver excellence in any environment, upholding our fiduciary responsibility to every shareholder. We believe that teamwork yields results, which is why we have Co-CEOs who cultivate leaders who are curious, focused, and disciplined. Our team is nimble and efficient, with a fanatical drive to deliver best-in-class results. We seek subject matter experts who are unapologetically themselves and encourage our employees to reach their full potential. We strive to be best-in-class investors and pioneers in our field, committed to our clients, teammates, and community.

Job Summary:

Ariel Investments is seeking a Technology Support Specialist to join our Technology Operations team in our Chicago office. The successful candidate will own technical support issues cradle-to-grave across our key trading, back office, and market data systems, collaborating with team members to maintain and improve the end-user experience of all Ariel team members.

Responsibilities:
  • Support business-critical Front and Middle Office tools, focusing on data integration between core systems.
  • Improve existing automations and workflows for overnight and start-of-day batch processing, including building out alerts and notifications on critical data delivery.
  • Troubleshoot internal and external system integrations and core ETL processes.
  • Create and manipulate files, interact with DBAs and databases, and perform SQL programming.
  • Act as the point person for after-hours batch or evening process remediation for clean start-of-day for investment teams.
  • Build stronger relationships with key technology providers used by the front and middle office.
  • Provide exceptional deskside and remote support to Ariel team members across our CH and NY offices.
  • Provide installation, configuration, maintenance, and troubleshooting support for computer hardware, software, audio/visual, networks, printers, and computer peripherals.
  • Ensure past incidents and resolutions are documented according to our iTIL standards.
Qualifications:
  • 5+ years of related technical experience.
  • Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
  • Experience in the financial service industry is a must.
  • Candidate must be comfortable interacting with traders, portfolio managers, and company executives.
  • Front office support technology across Order Management, market data, and public cloud solutions is a plus.
  • Background supporting Avaya telephony, IPC trader voice systems, Microsoft 0365 (including Teams and SharePoint), and a large Windows 11 or higher laptop environment.
  • Excellent communication skills, self-motivator, team-first collaborator.
  • Be known as a strong culture carrier.
Compliance:

Ariel employees, including the incumbent(s) in this position, are required to read and strictly adhere to all compliance policies and procedures of the various Ariel entities, as applicable, and work together with their colleagues to resolve compliance issues.

Equal Opportunity Employer / Diversity:

Ariel celebrates diversity and practices inclusion as a way to get work done. As an equal opportunity employer, employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, marital status, parental status (including pregnancy), disability, perceived disability, veteran status, status of military discharge, or any other basis under federal, state, or local law. Ariel prohibits discrimination against an applicant or employee because of their actual or perceived protected characteristic(s) and is committed to recruiting, retaining, and developing a diverse group of talented applicants and providing employees with a workplace free from discrimination and/or harassment.

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