Technology Support Specialist

5 days ago


Chicago, Illinois, United States Legal & General Investment Management America Full time
Job Summary

We are seeking a highly skilled Technology Support Analyst to join our Production Services Team. As a key member of our team, you will be responsible for providing technical support and expertise to our end-users, ensuring the smooth operation of our production systems and applications.

Key Responsibilities
  • Provide expert-level technical support to troubleshoot and resolve complex system and application issues
  • Assist in responding to and resolving production incidents, investigating root causes, and implementing solutions to prevent recurrence
  • Monitor the health and performance of production systems using monitoring tools, promptly identifying anomalies, and taking proactive measures to prevent potential problems
  • Collaborate with other support teams and developers to resolve technical issues and improve system stability
  • Document support procedures, incident resolutions, and system configurations for knowledge sharing and future reference
Requirements
  • At least 3-5 years of experience in a similar role, preferably in an Investment Management environment
  • Excellent analytical and problem-solving abilities, with a keen attention to detail
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
  • Experience in managing complex stakeholder relationships
About Us

Legal & General Investment Management America is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.



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