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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Branch Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the growth and success of our organization.
Key Responsibilities- Provide sales and support services to members, including greeting, servicing, and selling membership, travel, and insurance products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
- Receive and resolve member/customer complaints and seek assistance from management when necessary.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
- High school diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and prioritizing tasks to meet office customer service goals.
We offer a competitive hourly wage of $14.00-$21.78, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes medical, dental, and vision benefits, 401k match, paid parental leave, and paid time off.
About UsThe Auto Club Group is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. We are committed to providing a safe and inclusive work environment, and we welcome applicants from diverse backgrounds and experiences.
