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Customer Service Ambassador

1 month ago

Vernon Hills, Illinois, United States Go Thrive Full time
Job Overview

At Go Thrive Chicago, we're dedicated to delivering exceptional customer experiences that drive business growth and community engagement. As a Customer Service Representative, you'll play a vital role in helping our clients achieve their sales goals while fostering long-term relationships with their customers.

Key Responsibilities:

  • Develop a deep understanding of our clients' products to effectively communicate their benefits and features to customers
  • Maintain accurate records of customer interactions, processed orders, and service schedules
  • Embody a 'can-do' attitude, tackling challenges head-on and providing solutions that exceed customer expectations
  • Lead by example, demonstrating a positive and professional attitude, and upholding the highest standards of trustworthiness and hospitality
  • Manage a team of Junior Customer Service Representatives, providing guidance and support to ensure their success

Requirements:

  • High school diploma or equivalent
  • At least one year of experience in customer-facing roles, such as retail or restaurant service
  • Ability to articulate product knowledge and explain its value to customers
  • Commitment to ongoing learning and training to enhance hospitality skills and customer experience
  • Effective problem-solving skills and a passion for delivering exceptional customer service
  • Outgoing personality with a genuine desire to help others
  • Passion for developing in-person hospitality skills to build stronger relationships
  • Excellent communication skills and a collaborative mindset

We're committed to creating a supportive environment that encourages growth, learning, and career advancement. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we'd love to hear from you.