Retail Customer Service Representative

19 hours ago


Vernon Hills, Illinois, United States Dick's Sporting Goods Full time

About Us:

Dick's Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary:

The Customer Service Specialist is responsible for providing exceptional customer experiences by creating a positive shopping environment, offering product knowledge, and ensuring efficient execution of front-end operations.

Key Responsibilities:

  • Greet customers and proactively approach them to understand their needs and support their shopping experience.
  • Provide primary customer service at the front end and liaison between customers and management.
  • Assist with register coverage and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, and inventory presentation and replenishment standards.
  • Promote and provide training to new and current teammates on company programs, such as customer loyalty programs and warranty sales.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and respected.

Requirements:

  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
  • Ability to work extended periods of time standing or walking.
  • Ability to perform repetitive motions for short periods of time.


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