Medical Liaison Coordinator

2 weeks ago


Phoenix, Arizona, United States Swift Transportation Full time

Work Schedule:
Monday to Friday

Compensation:
$19-$21 per hour


At Swift Transportation, we prioritize our workforce as our most valuable resource. We are dedicated to fostering a culture of safety, integrity, and mutual respect.

Your role will involve investigating and executing data collection tasks; managing multiple ongoing delivery discrepancies simultaneously, including Refrigerated, Dry, Flatbed, Rail, and Logistics shipments.

Ensure that clients are accurately billed for costs associated with the services provided (e.g., responding to incoming inquiries from Drivers regarding cargo discrepancies at the point of delivery).

Regularly monitor freight disposition queues and maintain essential performance metrics.

Assess refused freight and utilize exemplary customer service to collaborate with relevant departmental personnel for the prompt resolution of refused freight issues.

Verify and document the appropriate handling of freight disposition in the necessary record-keeping systems and various customer platforms.

Authorize and manage costs linked to delivery discrepancies by negotiating with clients, third-party vendors, and the company’s designated internal teams.

Make informed economic decisions based on the communications and data collected.

Engage with all parties involved to obtain updates on the status of refused freight on the day of the reported issue.

Communicate and provide updated claims information and instructions regarding freight according to shipper specifications; enter customer feedback into the system.

Accurately document all charges being applied to ensure correct billing and recovery of costs.

Oversee and maintain a queue of open claims awaiting billing processing. Collaborate with the billing department to ensure timely application of charges.

Strong data entry skills are essential for this position.

Potential for bonus compensation based on company performance.

Opportunities to engage in volunteer work and contribute to local communities.

Benefits include Medical, Dental, Vision, Disability, Supplemental, and Life Insurance, as well as an Employee Stock Purchase Plan.


The Company is committed to providing equal employment opportunities and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


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