Housekeeper - Resort Operations Specialist

1 day ago


Scottsdale, Arizona, United States Travel + Leisure Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Housekeeper to join our team at Travel + Leisure Co. As a Housekeeper, you will play a critical role in ensuring the cleanliness and quality of our resort units, maintaining high standards of customer satisfaction, and providing exceptional service to our guests.

Key Responsibilities:

  • Clean and maintain resort units, including sleeping quarters, kitchens, bathrooms, and living rooms, to ensure a high level of cleanliness and quality.
  • Adhere to housekeeping detail standards and maintain a clean and organized workspace.
  • Respond to guest inquiries and concerns in a professional and courteous manner, ensuring total guest satisfaction.
  • Handle guest issues and concerns in a timely and effective manner, with a focus on resolving issues to the guest's satisfaction.
  • Replenish supplies, such as kitchenware and toiletries, and maintain a high level of inventory management.
  • Sort, count, fold, mark, or carry linens, and maintain a high level of laundry and linen management.
  • Work independently and as part of a team to achieve goals and objectives.
  • Communicate effectively with employees, guests, and owners to ensure a positive and professional experience.

Requirements:

  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work independently and as part of a team, with a focus on achieving goals and objectives.
  • Professional appearance and positive attitude, with a focus on providing exceptional service to guests.
  • Ability to lift 50 pounds, with a focus on maintaining a safe and healthy work environment.

Benefits:

  • Comprehensive health and welfare benefits, including medical, dental, and vision coverage.
  • Flexible spending accounts and life and accident coverage.
  • Disability benefits and paid time off, including holidays and wish day paid time to volunteer.
  • 401(k) with employer match and voluntary income protection benefits.
  • Wellness program and employee assistance program.

About Us:

Travel + Leisure Co. is a leading provider of vacation experiences, with a focus on delivering exceptional service and quality to our guests. We are committed to creating a positive and inclusive work environment, where our associates can grow and develop their careers.



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