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Resort Operations Manager

2 months ago

Scottsdale, Arizona, United States Holidayinnclub Full time

**Job Summary**

As a Resort Operations Manager at Holiday Inn Club, you will be responsible for overseeing the daily operations of our resort to ensure exceptional guest and owner satisfaction, service, and product quality. This challenging role requires a strong leader who can drive brand and value initiatives, develop a high-performance team, and meet financial goals.

**Key Responsibilities:**

  • Build and influence an exceptional team who are engaged in creating an exciting future for our brand through targeted selection, hire, train, involve, and recognize.
  • Lead a diverse and engaged workforce promoting a positive work environment, meet or exceed employee engagement targets, mentor, motivate, recognize, coach, and counsel direct reports and team members.
  • Drive memorable vacation experiences focusing on the guest journey elements that matter most in a style of service our guests and owners expect.
  • Manage risk promoting a culture of safety and demonstrating a commitment to employee and guest through company and property safety programs and initiatives.
  • Participate in Green Engage and other sustainable programs to reduce our footprint and impact on the environment.
  • Manage HOA, Retail, and/or Developer operating and reserve financials to meet or exceed goals and expectations.

**Requirements:**

  • 4-Year College Degree preferred.
  • High School Diploma, GED equivalent required.
  • Minimum of four-six years of experience in Resort Operations, the hotel/motel/timeshare/resort or related industry with three-five years in a supervisory role.
  • Effectively write and speak English.
  • Must be able to demonstrate leadership, thoughtful decision making, effective communication, accountability, interpersonal skills, and an ability to influence, build, and maintain positive professional internal and external business and HOA relationships.