Current jobs related to Client Relations Manager, Account Services - Renton, Washington - Kaiser Permanente

  • Account Associate

    7 days ago

    Renton, Washington, United States Apollo Consulting Group Full time

    We are seeking a highly motivated and charismatic Account Associate to join our team at Apollo Consulting Group. As a key member of our client management team, you will work closely with our Senior Manager to develop and implement sales strategies, provide exceptional customer service, and drive business growth.Key Responsibilities:Develop and maintain...

  • Account Manager Trainee

    4 weeks ago

    Renton, Washington, United States Apollo Consulting Group Full time

    Account Manager Trainee Job DescriptionWe are a dynamic business consulting and sales firm based in Seattle, seeking a talented Account Manager Trainee to join our team. Our company excels in delivering innovative marketing strategies and sales tactics that attract top clients. As an Account Manager Trainee, you will play a crucial role in building strong...

  • Client Service Coordinator

    6 days ago

    Renton, Washington, United States Synthetic Resources Full time

    Job OverviewWe are seeking a highly skilled Client Service Coordinator to join our team at Synthetic Resources. As a Client Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on managing customer accounts, executing projects, and developing sales materials.Key...

  • Service Account Manager

    1 week ago

    Renton, Washington, United States ATS Companies Full time

    Job Summary:The Service Account Manager at ATS Companies plays a crucial role in ensuring the successful execution of Support Agreements. This position requires strong communication and organizational skills, as well as the ability to manage multiple projects simultaneously. The ideal candidate will have a strong background in building mechanical systems and...

  • Accounting Manager

    3 days ago

    Renton, Washington, United States Providence St. Joseph Health Full time

    Accounting Manager Role SummaryWe are seeking an experienced Accounting Manager to join our team at Providence St. Joseph Health. This role will be responsible for all Statutory financial reporting for Providence Health Plan and related entities.Key Responsibilities:Establish and maintain policies and procedures to ensure effective, accurate, and timely...

  • Account Manager

    2 weeks ago

    Renton, Washington, United States LONG Building Technologies Full time

    Job Title: Account ExecutiveAt LONG Building Technologies, we are seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for promoting our Security Solutions business unit, generating leads, and turning those leads into sales success for existing buildings.Key...

  • Customer Service Manager

    4 weeks ago

    Renton, Washington, United States All Ways Caring HomeCare Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Service Manager to join our team at All Ways Caring HomeCare. As a Customer Service Manager, you will be responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.ResponsibilitiesOversee quality care and overall...

  • Client Service Coordinator

    1 month ago

    Renton, Washington, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the smooth operation of our hospital.Key ResponsibilitiesProvide exceptional client service, ensuring that...

  • Account Manager

    1 month ago

    Renton, Washington, United States LONG Building Technologies Full time

    Job Title: Account ExecutiveAt LONG Building Technologies, we are seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for promoting our Security Solutions business unit, generating leads, and turning those leads into sales success for existing buildings.Key...

  • Account Manager

    2 weeks ago

    Renton, Washington, United States LONG Building Technologies Full time

    Job SummaryThe Account Executive is a key role in promoting the Security Solutions business unit, driving sales success for existing buildings. This individual will estimate, quote, negotiate, and sell Security Solution upgrades, retrofits in a timely, profitable, and responsive manner for already established customers.Key ResponsibilitiesManage and grow...

  • Client Service Ambassador

    1 week ago

    Renton, Washington, United States Apollo Consulting Group Full time

    Job OverviewWe're seeking a skilled Client Service Representative to join our team at Apollo Consulting Group. As a Client Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and maintain in-depth knowledge of our clients' products and services to effectively...

  • Client Service Representative

    2 months ago

    Renton, Washington, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.Key ResponsibilitiesClient Service:...

  • Client Services Director

    1 week ago

    Renton, Washington, United States KP Full time

    Job Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at K/P LLC. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the Client Services Department.Key Responsibilities:Manage the Client Services Department, driving continuous...

  • Customer Service Manager

    2 weeks ago

    Renton, Washington, United States All Ways Caring HomeCare Full time

    Career Opportunity: Customer Service ManagerAt All Ways Caring HomeCare, we are seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.Responsibilities:Oversee the...

  • Commercial Insurance Account Manager

    3 weeks ago

    Renton, Washington, United States The Partners Group Full time

    Job Title: Commercial Insurance Account ManagerThe Partners Group is seeking an experienced Commercial Insurance Account Manager to join our Commercial Lines team based in our Renton, WA office. As a Commercial Insurance Account Manager, you will be responsible for managing a book of clients and ensuring client satisfaction by meeting service commitments in...

  • Account Manager

    3 days ago

    Renton, Washington, United States LONG Building Technologies Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Executive to promote our Security Solutions business unit. The successful candidate will be responsible for generating leads and turning them into sales success for existing buildings.This role requires a strong understanding of security solutions and the ability to estimate, quote,...

  • Client Services Director

    1 week ago

    Renton, Washington, United States KP LLC Full time

    Job OverviewAt KP LLC, we're seeking a seasoned professional to lead our Client Services Department as a Client Services Manager. This key role is responsible for overseeing the day-to-day operations of the department, driving continuous improvement in productivity and service level achievement, and determining staffing levels and specific assignments to...

  • Enterprise Account Manager

    1 month ago

    Renton, Washington, United States WESCO International Full time

    Job DescriptionAs a key member of the Communications & Security Solutions team at Wesco International, you will be responsible for driving revenue growth and expanding key accounts. Your primary focus will be on selling the entroCIM platform and other software solutions to clients in the Northwest region.Responsibilities:Develop and implement strategic plans...

  • Commercial Insurance Account Manager

    1 week ago

    Renton, Washington, United States The Partners Group Full time

    Job Opportunity at The Partners GroupAt The Partners Group, we're committed to making a difference in our community through our work and inspiring others to do the same. Our success is driven by a culture that values partnerships, and we're looking for individuals who invest in their relationships, seek to learn, create winning solutions for all, and do what...

  • Security Systems Account Manager

    1 week ago

    Renton, Washington, United States NW Recruiting Partners Full time

    Account Executive - Security SystemsRenton, WAWe are seeking a highly motivated and experienced Account Executive to join our team at NW Recruiting Partners. As an Account Executive, you will be responsible for fostering growth in the Security Solutions sector by creating and converting leads into successful sales for current buildings.Key...

Client Relations Manager, Account Services

2 months ago

Renton, Washington, United States Kaiser Permanente Full time

Note:
This position allows for remote work according to KP's Authorized States Policy. Employees may need to travel to various sites as required.

Job Overview:


This role encompasses the management of client accounts and requires the ability to lead discussions with both internal and external partners to strategize, inform, and resolve issues related to assigned accounts with minimal oversight. The position necessitates regular interaction with external stakeholders to meet engagement requirements, addressing both standard and complex customer service challenges, and coordinating necessary adjustments with relevant internal departments. The role also involves negotiating moderately intricate agreements with broader organizational personnel concerning timelines, deliverables, and responsibilities to ensure outstanding customer service. Additionally, it includes managing customer experience and financial risks through effective prevention and mitigation strategies, guiding the resolution of billing and eligibility concerns, preparing high-level case review documents, executing tailored performance guarantees, custom contracts, and intricate Requests for Proposal (RFPs), while collaborating with internal resources to achieve these goals.


Key Responsibilities:
- Cultivates effective relationships by proactively offering resources, information, guidance, and expertise to colleagues and members.
- Actively seeks and addresses performance feedback; mentors team members to enhance their skills.
- Engages in self-improvement; devises plans to leverage strengths and address weaknesses; influences peers through technical insights and examples.
- Adapts to changes, challenges, and feedback; shows flexibility in work approaches; assists others in adjusting to new tasks and processes.
- Completes assignments independently by applying current expertise to generate innovative solutions; ensures adherence to all policies and procedures; utilizes data and resources effectively to support projects or initiatives.
- Collaborates across functions to address business challenges; escalates issues or risks as necessary; communicates updates and information effectively.
- Monitors priorities, deadlines, and expectations; identifies and implements improvement opportunities for the team.
Customer Experience Commitment:


- Ensures a positive customer experience by establishing and maintaining strategic relationships with clients, consultants, brokers, and channels, acting as the KP representative to oversee contract, benefit/service, and renewal processes.
- Demonstrates comprehensive product knowledge to educate clients and resolve moderately complex inquiries.
- Develops a thorough understanding of client businesses to align Request for Renewal (RFR) responses and engagement strategies with their objectives.
- Partners with engagement teams to monitor programs with minimal guidance and provides accurate information, including recommendations for new products and services tailored to client needs.


Sales and Retention Goals:


- Implements strategies to meet or exceed retention and growth targets for assigned accounts.
- Maintains accountability for Key Performance Indicators (KPIs) and keeps the Customer Relationship Management (CRM) platform updated.
- Contributes to sales and renewal processes by executing the RFR process comprehensively, adhering to established timelines and best practices, and ensuring that contracts and pricing reflect negotiated terms.


Qualifications:


- Bachelor’s degree in Marketing, Finance, Business Administration, or a related field, along with a minimum of two (2) years of experience in sales, customer service, account management, or a related field; or at least five (5) years of relevant experience.


Knowledge, Skills, and Abilities:
- Proficient in negotiation, benefits/services, presentations, sales orchestration, customer experience, and goal setting.