Client Relations Specialist
2 weeks ago
Join our dynamic team at PrideStaff as a Client Relations Specialist (CRS) where you will play a vital role in ensuring customer satisfaction in a bustling office environment. This position involves managing various communication channels including phone calls, emails, and our online management system.
If you are seeking a stable career with opportunities for growth, we encourage you to consider this position.
Position Overview:
As the first point of contact for our valued clients, both new and returning, you will engage with customers to assess their needs and provide timely solutions. You will also collaborate with field technicians to ensure efficient service delivery.
Key Responsibilities:
- Act as the primary liaison for customer inquiries and support.
- Handle a high volume of calls and emails daily.
- Understand customer issues and provide accurate time estimates for service completion.
- Proactively suggest solutions based on customer situations, incorporating a sales aspect into your role.
- Coordinate with technicians for effective dispatching.
- Adapt to a small team environment, contributing to various tasks as needed.
Position Requirements:
- Experience in construction, HVAC, home improvement, or maintenance sectors is advantageous.
- Proficient in computer usage.
- Strong written communication skills for effective email correspondence.
- Ability to multitask, including note-taking while conversing with clients.
- Familiarity with navigating between phone, email, and cloud-based systems.
- Prior sales experience is beneficial.
- Innate customer service skills.
Work Schedule: Our office operates Monday through Saturday, with required availability for Saturday shifts.
Compensation: $18-21 per hour, with team bonuses available upon permanent placement, contingent on company performance.
Benefits:
- 50% coverage of medical, dental, vision, and life insurance.
- Optional disability insurance.
- Paid vacation days accrued after one year of employment, with additional benefits at two and five years.
Employment Type: Temporary to Hire, with a potential conversion after 90 days.
PrideStaff is a locally-owned staffing and placement firm known for its supportive and quality-focused environment. Our employees benefit from:
- A collaborative and professional team atmosphere.
- Access to top employers in the North Dallas area.
- A comprehensive medical benefits package.
- Dedicated consultants providing industry insights and career development resources.
Discover why we are recognized as one of the best places to work in Dallas
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