Client Relations Specialist
2 weeks ago
Position Summary
The Client Relations Specialist serves as the main point of contact for designated customer accounts. This position is responsible for promoting the company's offerings to both potential and current clients, with a focus on enhancing customer loyalty and ensuring business retention.
Key Responsibilities
- Delivers sales presentations and educates clients about the Diverse wine portfolio across various channels
- Maintains comprehensive knowledge of Misa Imports' products and client accounts
- Strengthens and nurtures existing customer relationships
- Engages in ongoing education related to Wine and Sales
- Increases the customer base on a monthly basis
- Identifies new market opportunities on a weekly basis to facilitate Misa's growth
- Recognizes and addresses customer business development needs
- Creates tailored growth strategies for each client
- Manages inventory effectively
- Oversees Sales Order Management processes
- Anticipates customer product requirements
- Handles product procurement and delivery logistics
- Participates in sales meetings, training sessions, and supplier events
- Performs additional duties as required
Qualifications
- Bachelor's Degree from an accredited institution
- Minimum of 2 years of sales experience
- Experience in the Wine and Spirits industry is preferred
- Proven sales and negotiation abilities
- Exceptional written and verbal communication skills
- Ability to cultivate positive relationships
- Outstanding customer service capabilities
- Strong interpersonal skills
- Proficient in Microsoft Office Suite
Misa Imports is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to adhering to all fair employment practices regarding citizenship and immigration status.
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