Automotive Client Care Representative

2 months ago


Burlington, Massachusetts, United States Herb Chambers Kia of Burlington Full time
Job Summary

We are seeking a highly motivated and results-driven Client Care Specialist to join our team at Herb Chambers Kia of Burlington. As a Client Care Specialist, you will play a critical role in handling internet leads, inbound phone calls, and customer retention, ultimately driving sales growth and customer satisfaction.

Key Responsibilities
  • Automotive Product Knowledge: Develop a thorough understanding of automobiles, including characteristics, capabilities, and features, to effectively compare and contrast competitive models.
  • Internet Lead Management: Manage internet inquiries through our dealership website and other online channels, ensuring timely follow-up and conversion.
  • Customer Appointment Setting: Coordinate customer appointments for our sales department, ensuring seamless communication and a positive customer experience.
  • Lead Follow-up and Relationship Building: Build strong relationships with clients to close sales, grow our internet sales business, and expand our current customer base.
Benefits
  • Health and Dental Insurance: Comprehensive health and dental insurance to support your well-being.
  • 401(k) with Company Match: A competitive 401(k) plan with a company match to help you save for your future.
  • Flexible Schedule: A flexible schedule that allows you to balance your work and personal life.
  • Paid Time Off: Generous paid time off to recharge and relax.
  • Top-Tier Pay Plan: A competitive pay plan that rewards your hard work and dedication.
Requirements
  • Flexible Schedule: Ability to work a flexible schedule, including weekends.
  • Self-Motivation and Performance Driven: Self-motivated and performance-driven individual with a proven track record in sales.
  • Training and Development: Ability to attend training and development programs to enhance your skills and knowledge.


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