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Client Onboarding Support Specialist

2 months ago

Madison, Wisconsin, United States Bend Health Full time
Position Overview

This role is fully remote.

About Us:

Bend Health is transforming the landscape of mental health treatment for children and adolescents. Our cutting-edge technology is designed to deliver superior outcomes, fostering happier and healthier lives while eliminating barriers related to stigma, costs, and logistics. Become part of a dynamic, collaborative, and data-driven team that is pioneering a scalable and integrated model for pediatric mental healthcare. Contribute to reshaping the future of mental health services for youth and enhancing the healthcare system for all.

In today's fast-paced world, children, teens, and families face unprecedented challenges that can lead to significant stress. Bend Health's collaborative care model emphasizes therapeutic support to help families navigate everyday difficulties, including emotional management, overcoming negative thought patterns, and alleviating stress and anxiety.

We are seeking a full-time Onboarding Support Specialist I who is dedicated to comprehensive mental health care for individuals and families. This position will report to the Supervisor of Service Operations.

Working Hours:
  • 11:00 AM - 8:00 PM PST (Open to candidates in any U.S. time zone)
Key Responsibilities:
  • Play a pivotal role in shaping the culture of the service organization and ensuring that the member experience at Bend Health stands out as a leader in the industry.
  • Bring a proven track record in healthcare engagement, customer support, sales, or marketing.
  • Educate caregivers about the extensive range of services offered by Bend Health.
  • Provide exceptional support through various channels, including email, forms, phone, and text, using a concierge approach.
  • Demonstrate urgency and collaborate across departments to identify, investigate, document, troubleshoot, and resolve support inquiries through a structured escalation process.
  • Assist in developing comprehensive support documentation to enhance the member experience.
  • Verify insurance eligibility for both new and existing members.
  • Perform additional duties as assigned.
Qualifications:
  • A degree in Psychology is highly preferred.
  • A detail-oriented individual with a commitment to creating exceptional member experiences.
  • Strong customer service abilities to manage and exceed customer expectations.
  • Experience in documentation and quality assurance processes.
  • Capability to learn and effectively utilize new tools and applications.
  • Ability to work independently and make informed decisions.
  • A passion for increasing access to mental health services.

The salary for this position is $45,000 per year for residents of the United States. Compensation is influenced by various factors, including education, experience, and certifications. In addition to the salary, Bend Health provides a comprehensive benefits package, including incentive programs, equity options, and 401k contributions (subject to eligibility requirements). Join us in our mission to enhance access to quality mental health care for children, adolescents, and their families.

Important Notice:

  • We will only communicate through our official domain.
  • Screenings and interviews will be conducted via phone or video conferencing platforms.
  • We will not issue checks until employment has commenced.
  • We will never request personal payments or require equipment purchases from candidates.

At Bend Health, we value diverse perspectives as our greatest asset and believe that embracing these differences will drive meaningful change in healthcare. As an equal opportunity employer, we are committed to fostering an inclusive environment where everyone can thrive.