Field Support Specialist

2 weeks ago


Madison, Wisconsin, United States North Country Business Products Full time
Job Title: Field Support/Helpdesk Specialist

We are seeking a skilled Field Support/Helpdesk Specialist to join our team at North Country Business Products. As a key member of our team, you will be responsible for providing technical support to our clients, troubleshooting and repairing software, hardware, and networking issues, and ensuring a positive client experience.

Key Responsibilities:
  • Troubleshoot and repair basic software, hardware, and networking issues both remotely and on-site.
  • Stage and install new equipment at client locations.
  • Maintain accurate and organized inventory.
  • Assist with installation projects, including delivering hardware, setting up at client sites, uninstalling old equipment, and providing documentation.
  • Complete special projects and other duties as assigned.
Requirements:
  • A two-year technical degree is preferred but not required.
  • Experience in computer software and hardware is preferred.
  • Network connectivity and related software experience is a plus.
  • A good driving record and a valid driver's license are required.
What We Offer:
  • A competitive compensation and benefits package, including an Employee Stock Ownership Plan (ESOP), 401(k), Paid Time Off (PTO), and Paid Volunteering Time Off (PIC).
  • A Computer Purchase Program.
  • A positive and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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