Customer Service Representative

3 weeks ago


Cincinnati, Ohio, United States Fidelity Investments Full time
Job Description:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences, resolving customer inquiries, and providing support through various channels.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat
  • Resolve customer issues in a timely and professional manner
  • Provide product and service information to customers
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction and service level targets
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Fidelity Investments:

Fidelity Investments is a leading provider of financial services and products, with a commitment to helping individuals and families achieve their financial goals. We offer a range of products and services, including investment management, retirement planning, and wealth management.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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