Retail Sales Representative

2 weeks ago

Snellville, Georgia, United States Chico's FAS Full time

POSITION SUMMARY:

The Sales Support Associate plays a vital role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles are paramount in delivering an exceptional customer experience and optimizing profitability.

We take pride in our work and believe that our teams create an extraordinary workplace for growth and learning.

KEY RESPONSIBILITIES:
Results Orientation

  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; assists in selecting merchandise or locating items based on customer preferences.
  • Stays informed about ongoing sales and promotions; upholds pricing and visual merchandising standards.
  • Ensures compliance with merchandise handling, presentation, loss prevention, and other tasks as directed by Management.
  • Engages in visual merchandising initiatives, including monthly store setups and maintaining the sales floor.
Customer Engagement

  • Upholds the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our sales models, providing a seamless omni-channel experience.
  • Facilitates prompt resolution of customer inquiries and concerns.
  • Ensures a swift and efficient checkout process, remaining knowledgeable about policies regarding payments, coupons, returns, exchanges, and security protocols.
  • Reinforces purchasing decisions at the register and meets add-on sales goals, including gift card promotions.
  • Enrolls clients in the rewards program.
  • Develops and maintains a strong customer base through personalized service and wardrobe consultations.
  • Familiarizes with current product fit and style offerings available in-store and online.
  • Maintains ongoing communication with clients using our clienteling tools; Style Connect and Customer Book.
Operational Excellence

  • Assists in replenishment activities to ensure the store remains well-stocked and inviting.
  • Aids in fulfilling locate requests.
  • Contributes to visual merchandising tasks, including floor setups, window displays, visual presentations, and signage placement as instructed.
  • Supports the cleanliness and organization of the boutique.
Team Collaboration and Development

  • Encourages an inclusive and collaborative approach to problem-solving.
  • Seeks opportunities for personal development and actively requests feedback.
  • Performs other duties as assigned.
This position may be available across various brands, and specific responsibilities may differ.

CORE COMPETENCIES:

  • Culture - Embodying the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Building Trust, Fostering Engagement, and Achieving Results with High Performance.
  • Navigates Complexity - Effectively interpreting complex, high-volume, and sometimes conflicting information to resolve issues.
  • Planning and Alignment - Strategically planning and prioritizing tasks to meet commitments aligned with organizational objectives.
  • Organizational Insight - Navigating comfortably through intricate policy, process, and interpersonal dynamics within the organization.
  • Courage - Addressing challenging issues directly and articulating necessary points.

REQUIREMENTS:

  • High School diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Must be at least 18 years of age.
  • Strong communication skills.
  • Excellent customer service abilities.
  • Ability to learn and adapt to company-provided technology.
  • Strong organizational skills and capability to multitask in a fast-paced environment.
  • Ability to communicate effectively with customers, associates, and management.
  • Regular attendance is essential to ensure adequate coverage for company objectives. Flexibility to work varied schedules, including evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:

  • Continuous walking/standing for a significant portion of the 8-hour shift.
  • Occasional lifting of up to 50 lbs. for 1-33% of the 8-hour shift.
  • Frequent climbing for 34%-66% of the 8-hour shift.
Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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