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Retail Operations Leader

2 months ago

Snellville, Georgia, United States Chico's Full time
Join Our Dynamic Team
Become a part of our vibrant community, committed to creating a stylish and engaging environment that empowers women to showcase their unique styles.

POSITION SUMMARY:

The Retail Operations Leader is chiefly responsible for fostering a customer-centric and product-oriented sales culture where our core values and guiding principles are integral to all store functions. This includes overseeing sales operations, safeguarding assets, and managing human resources to ensure an exceptional customer experience and optimal profitability.

We take pride in our work and believe that with our dedicated teams, we create an extraordinary workplace for growth and learning.

KEY RESPONSIBILITIES:


Performance Management: Analyzes sales data and key performance indicators to identify business needs; implements in-store sales strategies effectively.

Sets and communicates clear expectations, holding the store team accountable for meeting brand standards and performance metrics.
Manages payroll and supply budgets efficiently.

Oversees essential operational tasks such as scheduling, conducting shrink audits, managing physical inventory, and ensuring payroll accuracy.

Supervises all financial operations in line with company policy, including cash handling, price adjustments, and merchandise management; trains and guides associates to ensure accurate transaction processing.

Ensures adherence to legal regulations, loss prevention policies, and operational procedures; conducts training to reinforce compliance.

Manages all operational processes including inventory receipt and dispatch, daily merchandise replenishment, and physical inventory preparations.

Ensures visual merchandising and store maintenance reflect the brand's image.
Fosters a high-performance culture, motivating the sales team to achieve sales and productivity targets.
Trains and develops the management team on business strategies to enhance overall performance.
Provides training and coaching to ensure the sales team possesses comprehensive product knowledge both online and in-store.

Team Development: Inspires and motivates the store team, creating a shared vision while exemplifying core values.
Encourages a collaborative approach to problem-solving.

Engages with store teams and acts as a liaison to field leadership and cross-functional partners to drive positive change.

Seeks opportunities for personal development and actively seeks feedback to enhance leadership skills.
Values diversity and the unique talents of the team. Leads by setting expectations, offering guidance, providing feedback, and empowering team members to excel.


Customer Engagement: Models, teaches, and promotes exceptional customer service standards, ensuring a seamless omni-channel experience.

Addresses customer concerns promptly.

Ensures an efficient checkout process, staying informed on policies regarding payments, returns, and exchanges.

Ensures the team maintains consistent communication with clients through customer engagement initiatives.

Talent Management: Attracts, recruits, and retains a high-performing team.
Focuses on talent development through ongoing discussions and performance evaluations.
Recommends personnel changes, including promotions and terminations as necessary.
Interprets performance reports and provides coaching as needed.
Supports and implements training programs and seminars.
Assesses and coaches the store team on performance and conducts evaluations.
Collaborates with district management to resolve human resources issues effectively.
Enhances team engagement by recognizing and rewarding outstanding performance.
Ensures compliance with all employment practices and policies.

QUALIFICATIONS:
High School diploma or equivalent
3+ years of retail management experience required
Must be 18 years of age or older
Excellent communication skills, both verbal and written
Proven customer service excellence with a strong track record in sales and leadership
Able to adapt to technology provided by the company
Strong organizational skills and ability to multitask in a fast-paced environment
Established history in recruiting and retaining quality staff
General knowledge of apparel products (i.e., fit and fabric)
Excellent leadership qualities, training, and team-building skills
Knowledge of the administrative aspects of store operations
Able to communicate effectively with customers and staff
Solid evidence of community involvement and outreach. Understands the importance of supporting the community
Regular attendance is essential for meeting company objectives. Flexibility to work various shifts, including evenings and weekends, is required.

PHYSICAL REQUIREMENTS:
Constant walking/standing for a significant portion of the shift
Occasional lifting of up to 50 lbs. (1-33% of the shift)
Frequent climbing (34%-66% of the shift)
We are continuously seeking exceptional talent to join our store teams.

When positions become available, we will review applications to identify qualified candidates.

Applications can be submitted for any location or position at any time; however, specific positions may not currently be open.

Accommodations are available for applicants with disabilities. Please reach out for assistance during the application process.