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Retail Operations Supervisor

2 months ago

Snellville, Georgia, United States Chico's Full time

POSITION OBJECTIVE:


The Retail Operations Supervisor plays a crucial role in assisting the store manager with overseeing the sales, operational processes, asset protection, and human resources functions of the store, ensuring an exceptional customer experience and optimal profitability.


FUNCTIONAL RESPONSIBILITIES:


Develops weekly staffing schedules to guarantee adequate floor coverage within budgetary constraints; verifies time sheets and payroll documents for accuracy and submits them as necessary.


Enhances customer service by ensuring team members are welcoming and assisting shoppers; addresses customer inquiries and concerns in a professional and timely manner.

Oversees team members involved in sales, inventory management, cash handling, or providing services to customers.


Demonstrates sales expectations by employing various techniques and sharing product knowledge with customers; suggests merchandise options or assists in locating items based on customer preferences.

Maintains an attractive store environment, ensuring cleanliness, visual merchandising, and organization are upheld to the highest standards.

Educates team members on visual merchandising practices to guarantee the store is consistently well-presented.


Monitors team performance and productivity; acknowledges and communicates achievements to team members; inspires and trains associates to reach their full potential.


Conducts all financial operations effectively and in compliance with policies, including cash handling and reporting, price adjustments, and merchandise management; ensures all register transactions are processed accurately and in accordance with company policy.


Manages all operational processes, including inventory receipt and dispatch, daily replenishment of merchandise on the sales floor, and preparation for physical inventory counts.


Facilitates and/or oversees the general operations of the store, ensuring that it is well-maintained and functioning efficiently for safe operations.


Supports adherence to all relevant laws, loss prevention policies, operational procedures, and controls; provides training to team members as needed to reinforce proper protocols.


Assists in the recruitment, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as necessary; provides feedback to the Store Manager regarding associate performance evaluations.

Other duties as assigned/required.

COMPETENCIES:

Culture:

Embracing the values and guiding principles of Chico's FAS by demonstrating customer focus, building trust, fostering engagement, and achieving results with high performance.


Manages Complexity:
Effectively navigating complex, high-volume, and sometimes contradictory information to solve problems efficiently.

Plans and Aligns:
Strategically planning and prioritizing tasks to meet commitments aligned with organizational objectives.

Organizational Savvy:
Comfortably maneuvering through intricate policy, process, and interpersonal dynamics within the organization.

Courage:
Proactively addressing challenging issues and articulating necessary feedback.

QUALIFICATIONS:
High School diploma or equivalent.

Must be at least 18 years of age.

Preferred minimum of 3 years of prior experience in retail or sales management.

Exceptional communication skills, both verbal and written.

Able to travel to various locations as required.

Outstanding customer service abilities.

Understanding of the administrative aspects of store operations.


Ability to communicate with customers, stand and move around the sales floor and stockroom, operate the register, lift and carry up to 30 pounds, handle and fold merchandise, climb, reach, and push/pull as necessary.

Regular attendance is essential to fulfill the responsibilities of this position and meet company objectives.

Flexibility to work a varied schedule, including evenings, weekends, and holidays is required.

Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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