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Guest Service Representative

2 months ago

Snellville, Georgia, United States Nothing Bundt Cakes - Snellville Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes - Snellville. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Guest Service: Greet guests with genuine warmth and helpful enthusiasm, determine their interests and needs, and follow our Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration, and process guest orders efficiently and accurately utilizing our point-of-sale system.
  • Bakery Maintenance: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed, and maintain a consistent work attendance and punctuality record.
Core Values and Competencies
  • Servant's Heart: Demonstrate a strong commitment to guest satisfaction, reliability, trustworthiness, and responsiveness.
  • Spirit of a Champion: Display pride in responsibilities, an intense drive, and a passion to succeed, and take initiative and 100% ownership of responsibilities.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, and build positive, productive relationships with all team members.
Requirements
  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Ability to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.