Customer Loan Support Professional
4 days ago
We are seeking a skilled Customer Loan Support Professional to join our team at DriveTime Family of Brands. As a key member of our Loan Servicing team, you will play a critical role in communicating with customers who are experiencing financial difficulties, negotiating payment plans, and maintaining positive relationships with our customers. Your primary responsibility will be to provide exceptional customer service and support, ensuring that our customers feel valued and empowered to make informed decisions about their finances.
Responsibilities
Key responsibilities of this role include: providing customer service to customers who need assistance in meeting their contract obligations; contacting or attempting contact with customers who are delinquent; collecting past due payments and negotiating payment plans while maintaining positive relationships with customers; maintaining positive working relationships with the Loan Servicing team; and meeting or exceeding production goals. You will also be responsible for performing other related duties as assigned.
Requirements
To be successful in this role, you will need to possess excellent communication and negotiation skills, as well as the ability to work in a fast-paced environment. A high school diploma or equivalent is required, and 2+ years of experience in collections, customer service, sales, or retail industry is preferred. Additionally, you must be able to work a flexible schedule, including evenings and Saturdays, and be located on-site in our Fort Worth, TX contact center. The estimated salary for this role is $48,000 - $65,000 per year, depending on experience.
Benefits and Perks
As a member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, 401(k) plan, company-paid life insurance, short and long-term disability coverage, tuition reimbursement, wellness program, game room, in-house gym, and more. You will also have access to our comprehensive training program, designed to help you grow professionally and advance in your career.
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