Loan Operations Specialist

5 days ago


Fort Worth, Texas, United States DriveTime Full time
DriveTime Family of Brands Overview

As a leading financial servicing provider, DriveTime Family of Brands empowers individuals to achieve their goals through innovative solutions. Our mission is to provide exceptional customer experiences while fostering a positive work environment that encourages growth and development.

Compensation Package

The successful candidate will be rewarded with an attractive compensation package, including a salary in the range of $45,000 - $60,000 per year, depending on experience. In addition, our comprehensive benefits program includes medical, dental, and vision insurance, 401(K) plan, company-paid life insurance policy, short-term and long-term disability coverage, and more.

Job Summary

We are seeking a highly motivated Loan Operations Specialist to join our team. The ideal candidate will possess excellent communication and negotiation skills, as well as the ability to work effectively in a fast-paced environment. As a key member of our loan servicing team, you will play a crucial role in ensuring seamless interactions between customers and our organization.

Main Responsibilities

- Provide top-notch customer service by responding promptly to inquiries and resolving issues efficiently
- Collaborate with customers to develop customized payment plans and negotiate settlements when necessary
- Work closely with internal teams to ensure accurate data entry and timely updates in our systems
- Meet or exceed productivity targets while maintaining high-quality performance standards

Requirements

- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 2+ years of experience in collections, customer service, sales, or retail industry
- Excellent verbal and written communication skills
- Ability to adapt to changing priorities and deadlines in a dynamic environment

Benefits

At DriveTime Family of Brands, we recognize the importance of a healthy work-life balance. That's why we offer generous paid time off, flexible scheduling, and a range of wellness programs to support your physical and mental well-being. Join our team and enjoy a fun, inclusive, and growth-oriented work environment that rewards your hard work and dedication

Award-Winning Culture

DriveTime Family of Brands has been recognized as a Great Place to Work and has received numerous awards for its commitment to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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