Senior Learning Developer, Service Operations Specialist
2 weeks ago
About the Role
The Senior Learning Developer, Service Operations Specialist, plays a critical role in developing our associates by designing and implementing engaging training materials and courses that strengthen their knowledge and performance. In this role, you will directly support the development and deployment of the departments talent management strategy through specific training programs that support our overall business goals.
Key Responsibilities
- Partner with cross-functional teams to clearly define the training opportunities and learning requirements, provide strategic guidance on training method and delivery, then lead the creation of training and development solutions that deliver measurable, sustainable results.
- Determine appropriate instructional methods such as self-paced training, group instruction, simulation exercises, role plays, computer-based training and other alternatives to optimize cost, quality, speed and measurable impact to business objectives.
- Develop and maintain training and communication materials such as workbooks, facilitator guides, multimedia/web-based courses, computer tutorials, videos, case studies and reference guides.
- Assist with deployment of training and communication materials through multiple platforms including learning management systems, content management systems, and video production.
- Develop and monitor measurable outcomes, partnering with others to develop appropriate measurement systems to assess training strategy impact.
- Make recommendations and adjust training processes, programs and materials to improve effectiveness and appropriately satisfy stakeholder needs.
- Plan and coordinate skills assessments, knowledge organization & storage, training and other materials continually adapting approach to optimize ease of use and business impact.
- Directly support larger scale projects as a subject matter expert in training design and development.
Requirements and Qualifications
- 2-3 years experience in instructional design and application.
- Proficiency in eLearning software and systems typically used to design or deploy training such as Adobe Creative Suite, Articulate, Vyond, and Office 365.
- Experience with video editing software a plus.
- Proficient in educational methods and application for adult learning.
- Strong organizational and planning skills.
- Strong communication skills.
- Up to date on latest training methods and practices used in leading companies.
- Experience with MS Project, MS Access, OnTrack for Training, relational databases is a plus.
- Experience supporting Lean or Six Sigma initiative delivery is a plus.
About CarMax
CarMax is a leading retailer of used cars, with over 200 locations nationwide. Our team of more than 25,000 associates work together to deliver iconic customer experiences. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
Our Commitment to Diversity and Inclusion
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
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Richmond, Virginia, United States CarMax Full timeAbout the RoleThe Senior Learning Developer, Service Operations Specialist plays a critical role in developing our associates by designing and implementing engaging training materials and courses that strengthen their knowledge and performance.In this role, you will directly support the development and deployment of the departments talent management strategy...
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Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly skilled Senior Learning Developer to join our Service Operations team at CarMax. As a key member of our team, you will be responsible for designing and developing training and knowledge management solutions that support our strategic plan.Key ResponsibilitiesPartner with field and business teams to identify training...
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