Technical Support Analyst
2 weeks ago
Key Responsibilities:
- Collaborate with the support team to address inquiries and resolve issues related to our internal tools and external software.
- Provide remote assistance to users through platforms such as TeamViewer and AnyDesk.
- Engage with internal teams and developers to gather requirements for internal applications and suggest effective solutions.
- Contribute to the development, implementation, and upkeep of Southern's proprietary tools, which may integrate with third-party APIs.
- Assist in the management of licensed third-party software, including our airline reservation and departure control systems.
- Perform additional tasks as necessary to ensure efficient daily operations.
- Preferred working hours are aligned with Eastern/Central Time, starting at 5:00 am EST, with 8-hour shifts that may vary.
- Availability for weekdays, weekends, and holidays is essential.
- This role is primarily remote, with occasional travel for on-site troubleshooting and facility management.
- A quiet workspace and reliable internet connection are required.
- Experience in the airline industry is advantageous.
- Prior experience in IT support is essential.
- Experience with on-site wiring and IT infrastructure development is beneficial.
- Familiarity with third-party SOAP and REST APIs is preferred; knowledge of OpenTravel and/or NDC APIs is a plus.
- Some programming experience in languages such as PHP, Python, HTML/CSS/JS is desirable.
- Knowledge of PHP/Laravel is a bonus.
- Experience with relational databases and SQL, such as MySQL or MSSQL, is preferred.
- Strong problem-solving abilities and attention to detail are necessary.
- Capability to manage multiple tasks in a dynamic environment is essential.
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