Facilities Operations Specialist
1 day ago
The Facilities Technician position serves as the Subject Matter Expert (SME) within the second-level technical support team.
This role carries out expert-level diagnostic investigation and engineering for highly complex issues or issues with substantial service impact and collaborates with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible.
Key Responsibilities- Perform daily/weekly/monthly walk-throughs of critical facilities in support of data center and office operations.
- Monitor critical facility equipment operation by these walkthroughs and building system monitoring tools.
- Execute repair and/or maintenance processes through to completion.
- Engineering, implementation, and project management of critical equipment, including electrical switchgear, diesel generators, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, and fire alarm and suppression systems.
- Provide on-site operation and manage vendors on installation, repair, and maintenance of critical systems infrastructure equipment, ensuring workplace rules and safety procedures.
- Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provides leadership on outage calls to drive issue resolution and limit impact to customers.
- Ensures compliance to the customer's Outage Reporting Process and collaborates with Engineering, Product Development, and the vendor technical organizations when required to drive long-term product improvements.
- Provides technical guidance to junior Tier 2 Engineers and technicians.
- Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provides reports on facility health, including capacities and space, keeping records to track and report on these items before critical capacities are affected.
- Contributes to budget forecasting and long-term financial planning.
- Provides rack-level power and cooling engineering for system installs and decommissions.
Adhere to, promote, and accept personal responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGPCo Injury and Illness Prevention Program Manual.
Participate in job site safety/hazard analysis.
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