Logistics Operations Specialist
2 weeks ago
Position Title: Logistics Operations Specialist
Reporting To: Operations Supervisor
Intelligent Audit is a rapidly expanding technology firm specializing in freight auditing and business analytics, dedicated to enhancing our clients' shipping efficiency—enabling them to deliver products to their customers more swiftly, economically, and with fewer delivery discrepancies. We leverage extensive data analytics to assist our clients in identifying and eliminating inefficiencies in their global transportation expenditures. We are seeking a Logistics Operations Specialist to support our clients with their urgent inquiries. This position will work closely with a team to address customer service requests in our ticketing system and resolve any challenges our clients may encounter.
Key Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role will be expected to:
- Timely and accurately address customer service requests in Jira
- Collaborate with the team to resolve operational challenges related to customers
- Engage with customer financial applications, dashboards, and infrastructure
- Support the implementation of customer solution strategies as outlined by the Client Success Team
- Manage new user accounts and scheduled reporting for clients
- Troubleshoot customer inquiries – including questions, errors, updates, and missing information
- Upload Spot Quote or GL files
- Process invoice entry requests and perform data entry tasks
Qualifications:
- Exceptional written and verbal communication abilities
- Strong customer service orientation
- A proactive and enthusiastic approach towards our clients and internal teams
- Analytical problem-solving skills and logical reasoning
- Active engagement and listening during all meetings
- Capability to prioritize tasks and analyze information effectively
- A collaborative team spirit
- A commitment to continuous learning
- BONUS: Proficiency in Excel, including V-lookups, Pivot tables, and more...
Minimum Requirements:
- Associate degree or some college experience, or
- 1-3 years of relevant work experience
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