Customer Service Coordinator for Facial Plastic Surgery

5 days ago


Peabody, Kansas, United States Midwest Facial Plastic Surgery Full time

About Us

Midwest Facial Plastic Surgery is a physician-owned practice dedicated to providing exceptional patient care and experiences.

Our team is passionate about fostering a collaborative environment that values respect, integrity, and community involvement.

We are committed to empowering our employees with the knowledge, skills, and resources necessary to excel in their roles.

About the Role

We are seeking an exceptional Customer Service Coordinator for Facial Plastic Surgery to join our team. As a vital member of our front office staff, you will be responsible for ensuring a seamless and welcoming experience for our patients.

Key Responsibilities

  • Patient Engagement: Provide exceptional customer service, greeting patients and ensuring a smooth check-in process.
  • Communication: Answer incoming phone calls, make appointment reservations accurately, and maintain thorough records.
  • Facilitating Patient Flow: Ensure efficient patient flow within the clinic, maintaining a clean and organized environment.
  • Data Entry: Obtain and enter demographic and insurance information into our system, collecting copays and necessary details for a smooth appointment process.
  • Patient Education: Educate patients about our services, treatments, and policies to provide informed guidance.
  • Continuity: Support patient satisfaction by ensuring all interactions are professional, engaging, and effective.

Requirements

  • Strong Communication Skills: Build rapport and establish long-term relationships with patients, demonstrating a genuine passion for providing an outstanding patient experience.
  • Organizational Ability: Manage multiple tasks, maintain attention to detail, and prioritize responsibilities effectively.
  • Technical Proficiency: Utilize technology and computer systems for scheduling and record-keeping purposes.
  • Cultural Fit: Embody our values of respect, integrity, and community involvement, maintaining a positive and professional demeanor.
  • Flexibility: Willingness to work and travel between our three clinic locations as needed.
  • Education: High School Diploma or Equivalent required; valid driver's license also necessary.

Preferred Qualifications

  • Previous Experience: 1+ years in customer service, sales, or reception; familiarity with EMR systems a plus.
  • Industry Knowledge: Experience working in the facial plastics or cosmetic industry, or related field.

What We Offer

We offer a competitive salary range of $40,000 - $55,000 annually, depending on experience, along with opportunities for career growth, professional development, and a supportive work environment.

Join our team and become part of a dynamic organization dedicated to making a difference in the lives of our patients and communities.



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