Retail Sales Leadership Position
7 days ago
Position Overview: As a Retail Sales Manager at Duluth Trading Company, you will be responsible for delivering exceptional customer experiences and leading the sales floor team to achieve this goal. You will embody our WOW standard of customer service, providing solution-oriented support to customers while maintaining a deep understanding of our brand and products.
Responsibilities:
- Develop in-depth knowledge of our products and services to provide expert recommendations to customers.
- Lead by example, demonstrating a high level of service engagement and setting clear expectations for the team.
- Manage floor coverage to maximize customer interactions and drive the Duluth experience.
- Maintain accurate customer profile information and respond promptly to concerns.
- Ensure visual merchandising standards are met, with a focus on creating an inviting sales environment.
- Effectively execute sales promotions and communicate details clearly to employees and customers.
- Process merchandise receipts, transfers, and cash-handling functions accurately and efficiently.
- Prioritize store cleanliness and safety, addressing any issues promptly.
- Provide regular feedback to employees and adhere to company policies and procedures.
Requirements:
- A high school diploma or equivalent is required.
- Retail experience is preferred but not necessary.
- Candidates should be customer-centric, taking pride in their work and showing ownership in the store.
- Excellent communication and listening skills are essential for success in this role.
- Able to operate as part of a collaborative team and perform other duties as directed.
Environmental Factors: The successful candidate must be able to stand or walk for up to eight hours a day, with frequent reaching, bending, and lifting up to 40 pounds. Regular computer use (up to 60%) is also required.
Compensation and Benefits:
We offer a competitive hourly rate between $17.94 and $19.82, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including a 401K program with company match, employee stock purchase plan, and 40% employee merchandise discount.
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