CRM/ECM Applications Support Manager

2 weeks ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

We are seeking a highly skilled and experienced CRM/ECM Applications Support Manager to join our team at Local Government Federal Credit Union. As a critical member of our Applications Support team, you will be responsible for leading the development and implementation of our Salesforce and SharePoint platforms.

As a key member of our IT team, you will work closely with Executive Management and stakeholders to define project scope, timelines, costs, and risks. You will also collaborate with cross-functional teams to drive platform enhancements and maintain a seamless user experience.

Key Responsibilities
  1. Define and articulate the vision for CRM/ECM applications and manage the day-to-day administration, configuration, and maintenance of Salesforce and SharePoint.
  2. Lead, coach, and mentor the Salesforce and SharePoint development teams to ensure continuous improvement of evolving system operation readiness and knowledge.
  3. Monitor system performance, troubleshoot issues, and ensure data integrity.
  4. Develop and manage partnerships with IT, business units, and external vendors to align platform capabilities and requirements with business needs and strategic goals.
  5. Oversee and drive the development and implementation of new releases, features, process streamlining, automations, and enhancements that can continue the evolution of the platforms.
  6. Implement best practices for security, compliance, and governance.
  7. Customize Salesforce using declarative tools (e.g., Process Builder, Flows) and oversee custom development (Apex, Visualforce).
  8. Optimize and oversee development and configuration of SharePoint sites, libraries, and workflows for efficient collaboration and document management.
  9. Provide Tier 3-4 level end-user support, troubleshoot issues, and support training department on creating training sessions and materials.
Requirements

We are looking for a candidate with a minimum of 7-9 years of experience in Information Technology and/or Information Systems, with 1-3 years of management experience. You should have a proven understanding of Salesforce and SharePoint product architecture and SDLC process. Additionally, you should have experience gathering business needs and technology requirements from users and generating end-user and technical documentation.

We also require a Salesforce Certified Platform Developer or the ability to acquire certifications within one year of employment. Relevant certifications in Salesforce or Microsoft 365 services are a plus.

What We Offer

We offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn.

We believe that when our employees succeed, our community wins. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

  • CRM/ECM Applications Support Manager

    1 month ago

    Raleigh, North Carolina, United States Schneider Full time

    About the PositionWe are seeking a highly skilled and experienced professional to lead our CRM/ECM Applications Support team. As a critical and senior member of our IT department, you will be responsible for ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.Key ResponsibilitiesDefine and...

  • CRM/ECM Applications Support Manager

    4 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced CRM/ECM Applications Support Manager to join our team at Local Government Federal Credit Union. As a critical member of our Applications Support team, you will be responsible for leading the development and implementation of our Salesforce and SharePoint platforms.Key ResponsibilitiesDefine and...

  • CRM/ECM Applications Support Manager

    1 month ago

    Raleigh, North Carolina, United States Schneider Full time

    About the PositionWe are seeking a highly skilled and experienced professional to lead our CRM/ECM Applications Support team. As a critical and senior member of our IT department, you will be responsible for ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.Key ResponsibilitiesDefine and...

  • CRM/ECM Applications Support Manager

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleAs a critical member of our Applications Support team, the CRM/ECM Applications Support Manager will lead a team of developers and administrators to ensure the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms. This individual will be responsible for full-cycle activities relating to...

  • CRM/ECM Applications Support Manager

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced CRM/ECM Applications Support Manager to join our team at Local Government Federal Credit Union. As a critical member of our Applications Support team, you will be responsible for leading the development and implementation of our Salesforce and SharePoint platforms.Key ResponsibilitiesDefine and...

  • CRM/ECM Applications Support Manager

    1 month ago

    Raleigh, North Carolina, United States Schneider Full time

    About the PositionWe are seeking a highly skilled and experienced professional to lead our CRM/ECM Applications Support team. As a critical and senior member of our Applications Support team, you will be responsible for ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.Key...

  • CRM/ECM Applications Support Manager

    4 weeks ago

    Raleigh, North Carolina, United States Schneider Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our CRM/ECM Applications Support team. As a critical and senior member of our Applications Support team, you will be responsible for ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.Key ResponsibilitiesDefine...

  • Senior Salesforce and SharePoint Applications Manager

    6 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleAs a critical member of our Applications Support team, the Senior Salesforce and SharePoint Applications Manager will lead a team of developers and administrators to ensure the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms. This individual will be responsible for full-cycle activities...

  • Expert CRM Developer

    3 weeks ago

    Raleigh, North Carolina, United States Cynet Systems Full time

    Job Title: Expert CRM DevelopmentWe are seeking an experienced CRM Development Expert to join our team at Cynet Systems. As a key member of our development team, you will be responsible for designing, developing, and implementing CRM solutions that meet the needs of our clients.Key Responsibilities:Design and develop CRM solutions using industry-leading...

  • Senior Application Administrator

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled Senior Application Administrator to join our team at Local Government Federal Credit Union. As a key member of our IT department, you will be responsible for the installation, update, customization, security, monitoring, troubleshooting, and maintenance of our core banking and core supporting software...

  • Senior Application Administrator

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionWe are seeking a highly skilled Senior Application Administrator to join our team at Local Government Federal Credit Union. As a key member of our IT department, you will be responsible for the installation, update, customization, security, monitoring, troubleshooting, and maintenance of our core banking and core supporting software...

  • CRM Enablement Manager, B2B Solutions Specialist

    1 week ago

    Raleigh, North Carolina, United States First Horizon Bank Full time

    About the RoleThe CRM Enablement Manager, B2B is a key member of the Marketing and CX organization, reporting to the VP, CRM Enablement. This role involves leading the enablement of Salesforce CRM (Sales and Service) capabilities across multiple B2B related lines of business in the enterprise.ResponsibilitiesBacklog Management: Create, maintain, and...

  • Senior Application Administrator

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Senior Application Administrator is a critical role within our organization, responsible for the installation, update, customization, security, monitoring, troubleshooting, and maintenance of core banking and core supporting software solutions, including Fiserv DNA. This position requires strong technical skills, technical coordination,...

  • Senior Application Administrator

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleThe Senior Application Administrator will be responsible for the installation, update, customization, security, monitoring, troubleshooting, and maintenance of core banking and core supporting software solutions, including Fiserv DNA. This role will work closely with team members, other areas of technology, business units, and vendors to ensure...

  • Senior Application Administrator

    6 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryThe Senior Application Administrator will be responsible for the installation, update, customization, security, monitoring, troubleshooting, and maintenance of core banking and core supporting software solutions, including Fiserv DNA. This role will work closely with team members, other areas of technology, business units, and vendors to ensure...

  • Senior Application Administrator

    3 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Senior Application Administrator will play a critical role in ensuring the smooth operation of our core banking and core supporting software solutions, including Fiserv DNA. This individual will work closely with cross-functional teams to install, update, customize, secure, monitor, troubleshoot, and maintain the supported application...

  • CRM Enablement Manager, B2B Solutions Expert

    6 days ago

    Raleigh, North Carolina, United States First Horizon Bank Full time

    Job SummaryThe CRM Enablement Manager, B2B is a key member of the Marketing and CX organization, reporting to the VP, CRM Enablement. This role involves leading the enablement of Salesforce CRM (Sales and Service) capabilities across multiple B2B related lines of business in the enterprise.Key ResponsibilitiesBacklog Management: Create, maintain, and...

  • Customer Support Manager

    4 weeks ago

    Raleigh, North Carolina, United States HealthEdge Full time

    Job Title: Customer Support ManagerAt HealthEdge, we are seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our Customer Operations team, you will be responsible for leading a team of Tier I and Tier II Customer Support Specialists in providing exceptional support to our customers.Key...

  • Front End Vue JS Developer

    6 days ago

    Raleigh, North Carolina, United States Crescens Full time

    Job Title: Front End Vue JS DeveloperCrescens is seeking a skilled Front End Vue JS developer to join our team and contribute to the development of ECM construction & preconstruction sites. The ideal candidate will have strong experience building VueJS applications against SharePoint 2019 rest APIs, with a focus on PWA service workers and offline support....

  • Application Support Specialist

    7 days ago

    Raleigh, North Carolina, United States Sensus Full time

    Xylem, a leading global water technology company, is seeking a skilled Applications Support Engineer to join their team at Sensus, a Xylem brand.The ideal candidate will have a strong background in database management, data analysis, and technical support, with experience in MS SQL, Oracle, and Unix shell scripting.As a key member of the Sensus team, you...