Front Desk Operations Coordinator
3 days ago
Job Summary:
We are seeking a skilled Front Desk Supervisor to oversee the day-to-day operations of our hotel front desk in the absence of the supervisor. This is an exciting opportunity to join our team at Blue Chip Casino Hotel Spa and contribute to delivering exceptional guest experiences.
About the Role:
- Sales and Revenue: Utilize the hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the Revenue Management System (ARMS) to make reservations for customers, drive sales and revenue growth.
- Guest Service: Greet hotel guests, perform check-in and check-out procedures, provide accurate information regarding the property, company events, promotions, and respond to emergency calls/situations according to established protocol.
- Team Leadership: Coordinate day-to-day activities of the front desk team, communicate with team members, guests, and management, and lead by example to maintain high standards of customer service.
Key Responsibilities:
- Greet hotel guests and perform check-in and check-out procedures.
- Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers.
- Work with Marketing on special event reservations.
- Communicate with Executive Hosts regarding hotel stays.
- Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments, and parties.
- Assist Food & Beverage Dept. with reservations for food outlets.
- Possess knowledge of rates, room types, room availability, hotel policies, and procedures.
- Answer and accurately direct incoming phone calls through the property's telephone system.
- Accurately record and distribute messages as needed.
- Using the public address system, page and make announcements as appropriate.
- Screen calls for staff as requested.
- Provide accurate information regarding the property, the company, events, promotions, etc.
- Respond to emergency calls/situations according to established protocol.
- Check guests into the hotel while verifying reservation information.
- Check guests out of hotel and assure billing is accurate.
- Other duties as assigned by management.
Requirements:
- Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
- Type accurately on a computer keyboard.
- Possess knowledge of credit card transactions using electronic draft system.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Must have ability to add, subtract, and audit accounts.
Salary Information:
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and qualifications.
Benefits:
This role offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career advancement.
Contact Information:
Please submit your application, including your resume and cover letter, to Blue Chip Casino Hotel Spa via email or mail.
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