Hospitality Team Lead

3 days ago


Michigan City, Indiana, United States Blue Chip Casino Hotel Spa Full time
Job Title:

Hospitality Team Lead

Description:

The Front Desk Supervisor, now known as the Hospitality Team Lead, is a key role in ensuring seamless guest experiences at Blue Chip Casino Hotel Spa. As a team lead, you will be responsible for coordinating day-to-day activities of the front desk, gift shop, call center, bell, and reservation staff.

Key Responsibilities:
  • Possess knowledge of hotel front office and retail operations to effectively manage daily tasks.
  • Interview, hire, train, discipline, schedule, and evaluate work performance of team members, including reviewing and approving payroll.
  • Supervise hourly team members in hotel front office and retail areas to maintain high levels of guest satisfaction.
  • Adequately resolve guest complaints through effective communication and problem-solving skills.
  • Possess knowledge of and utilize the POS, LMS, and casino systems as designed to ensure efficient operations.
  • Handle cash and credit card transactions accurately and securely.
  • Oversight of implementing changes to systems, operations, and policy to drive business growth.
  • Maintain proficiency in clerk functions in hotel and retail environments.
  • Perform physical demands of lifting up to 35 lbs. and sitting/standing for extended periods.
Requirements:
  • Ability to add, subtract, and audit accounts with accuracy.
  • Handle money accurately and follow established procedures for financial management.
  • Operate LMS, CMS, RMS computer systems and read information from computer screens.
  • Possess knowledge of credit card transactions using electronic draft systems.
Estimated Salary:

$45,000 - $60,000 per year, based on experience and location.



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