Hospitality Team Lead
3 days ago
Hospitality Team Lead
Description:The Front Desk Supervisor, now known as the Hospitality Team Lead, is a key role in ensuring seamless guest experiences at Blue Chip Casino Hotel Spa. As a team lead, you will be responsible for coordinating day-to-day activities of the front desk, gift shop, call center, bell, and reservation staff.
Key Responsibilities:- Possess knowledge of hotel front office and retail operations to effectively manage daily tasks.
- Interview, hire, train, discipline, schedule, and evaluate work performance of team members, including reviewing and approving payroll.
- Supervise hourly team members in hotel front office and retail areas to maintain high levels of guest satisfaction.
- Adequately resolve guest complaints through effective communication and problem-solving skills.
- Possess knowledge of and utilize the POS, LMS, and casino systems as designed to ensure efficient operations.
- Handle cash and credit card transactions accurately and securely.
- Oversight of implementing changes to systems, operations, and policy to drive business growth.
- Maintain proficiency in clerk functions in hotel and retail environments.
- Perform physical demands of lifting up to 35 lbs. and sitting/standing for extended periods.
- Ability to add, subtract, and audit accounts with accuracy.
- Handle money accurately and follow established procedures for financial management.
- Operate LMS, CMS, RMS computer systems and read information from computer screens.
- Possess knowledge of credit card transactions using electronic draft systems.
$45,000 - $60,000 per year, based on experience and location.
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