Customer Service Representative

2 weeks ago


Brandon, Florida, United States J.B. Solutions of Florida, Inc Full time
Job Description

We are a dynamic and customer-centric company in Florida, seeking a skilled Customer Service Representative to join our team. As a key member of our Operations Team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Use script and/or probing techniques to determine customer needs.
  • Ensure service delivered to our customers meets our goals.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Requirements:

  • A minimum of six months of customer service experience preferred but not required.
  • Courteous with strong customer service orientation.
  • Strong communication and negotiation skills required.
  • Ability to effectively communicate, both written and verbally.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced environment.
  • Ability to work as a team member, as well as independently.
  • Dependable with proficient attention to detail.
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
  • Be able to lift and bend.
  • Background check is required, and drug screen may be required.

What's in it for you?

  • We invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you will be provided with:
  • The opportunity to work with a great team onsite in our Tampa facility.
  • Company incentives including bonuses, corporate giveaways, and trips.
  • The opportunity to shine in and grow your career with clear paths for development – we invest in you.


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