Customer Service Representative

4 weeks ago


Brandon, Florida, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to detail.

Key Responsibilities

  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and meeting their needs.
  • Engage with customers about their projects, provide product recommendations, and assist with transactions at the cutting counter and cash register.
  • Process customer transactions efficiently and accurately, maintain a clean and organized workspace, and adhere to company policies and procedures.

Requirements

  • Ability to work in a fast-paced retail environment, lift up to 50 pounds, and stand for long periods.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a varied schedule, including days, evenings, weekends, and holidays.

What We Offer

  • A competitive hourly rate and opportunities for career advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with an employer match and employee stock purchase plan.


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