Customer Experience Ambassador

1 day ago


Fort Myers, Florida, United States OCI Hospitality Full time
About Us:

OCI Hospitality is a leading hospitality company that operates with a mission to enrich the lives of others through exceptional service. Our team members are the backbone of our success, and we strive to create a work environment that is inclusive, employee-focused, and invested in their development.

The Role:

We are seeking a skilled Guest Service Representative to join our team at Hyatt Place Fort Myers. As a Guest Service Representative, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will involve providing exceptional customer service, responding to guest requests, and ensuring that our guests have a memorable and enjoyable experience.

Responsibilities will include:

  • Providing warm and welcoming greetings to guests
  • Responding to guest requests and resolving issues in a timely and professional manner
  • Communicating effectively with our Maintenance and Housekeeping team members to ensure seamless service delivery
  • Ensuring that billing and payments are accurate and up-to-date
  • Actively promoting safety and security measures to ensure a secure environment for our guests
About You:

We are looking for a positive and flexible individual who is able to work well as part of a team. You must be able to work a variety of shifts, including weekends, and be committed to dependability. A genuine spark for making connections with your team members and our guests is essential. You must also be adaptable and able to juggle multiple tasks while retaining your composure and remaining approachable.

Possession of a valid driver's license and evidence of insurability is required. Your driving record must be acceptable per our current insurance carrier guidelines.

What You Gain:

As a Guest Service Representative with OCI Hospitality, you will be part of a team that is committed to an inclusive, employee-focused workplace. We offer a rewarding, fun, and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

We believe our greatest and most valuable asset is our people, and we provide a range of benefits and opportunities to support their development and success.



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