BDC Representative
1 week ago
Key Responsibilities:
- Coordinate incoming requests via telephone or online, identifying potential sales leads and booking appointments for the showroom.
- Act as the first point of contact for customers, promoting a top-notch customer experience and interacting with customers to understand their individual needs.
- Work closely with the BDC Manager and sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM.
- Complete phone calls as assigned by the BDC Manager and participate in cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
- Conduct sales department service tours and stay informed about new products, features, and accessories.
Qualifications:
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Strong writing skills to write reports, business correspondence, procedure manuals, and advertising copy
- Presentation skills to share information and respond to questions from groups, clients, customers, and the general public
- Clean driving record and valid driver's license
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