Administrative Services Assistant

5 days ago


Iowa City, Iowa, United States University of Iowa Hospitals & Clinics Full time
About the Position

We are seeking a highly skilled Healthcare Scheduling Specialist to join our team at the University of Iowa Hospitals & Clinics. In this role, you will be responsible for providing exceptional scheduling and coordination services for the Internal Medicine and Surgery Department within the Digestive Health Clinic.

Key Responsibilities:

  • Coordinate outpatient appointments and tests using the Epic system, following established scheduling guidelines.
  • Deliver exceptional customer service to all internal and external customers, including patients, visitors, and clinical care teams.
  • Perform various reception duties, such as check-in, answering phone calls, and addressing questions and concerns from staff, patients, and visitors.
  • Support the team by assisting with Epic inbasket, outlook messages, patient scheduling, and registration workqueues, bumped clinics, and follow-up scheduling at the check-out desk.
  • Collaborate with peers and co-workers to enhance the delivery of care within the unit.
  • Responsible for resolving scheduling issues by working directly with supervisor.
  • Maintain awareness of and comply with general policies and procedures in accordance with University of Iowa, College of Medicine, and Department of Internal Medicine regulations.

Requirements:

  • A combination of related clerical office experience, undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year
  • Opportunities for professional growth and development
  • A supportive and dynamic work environment


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