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Senior Property Leader

2 months ago

San Francisco, California, United States Marriott Full time
Job Overview

The General Manager serves as the principal strategic leader of the hotel, overseeing all operational facets, including guest satisfaction, employee engagement, financial outcomes, sales initiatives, and ensuring a favorable return on investment for both Marriott and property stakeholders.

This role ensures the effective application of Marriott's service strategy and brand initiatives to meet or surpass guest expectations while enhancing profitability and market presence.

The General Manager holds the leadership team accountable for executing strategies and fosters their professional growth.

They ensure that Marriott's sales engines are utilized effectively and proactively engage in independent sales activities to drive demand.

This position aligns the objectives of Marriott and property ownership to achieve brand success and build strong owner loyalty through transparent communication and reliable business results.

Active involvement in the local community is essential, fostering robust relationships with local officials, businesses, and clientele, while representing Marriott in all leadership endeavors.


CANDIDATE PROFILE
Education and Experience
  • 2-year degree from an accredited institution in Business Administration, Hospitality Management, or a related field; with 8 years of experience in management operations, sales and marketing, finance, or related professional areas.

OR
  • 4-year bachelor's degree in Business Administration, Hospitality Management, or a related field; with 6 years of experience in management operations, sales and marketing, finance, or related professional areas.
Preferred Qualifications:
  • 10+ years of experience in a senior management role at a Four Star/Four Diamond hotel.
  • Flexibility to work varied hours, including weekends and holidays.
  • Demonstrated career progression and exceptional performance in the hospitality industry.

CORE WORK ACTIVITIES
Strategic Business Development

Maintains awareness of industry trends and evaluates competitive strengths and weaknesses; explores new business opportunities; formulates business plans to enhance customer satisfaction, profitability, and market share; ensures alignment of property business plans with Marriott's overarching strategies.

Business Plan Execution

Implements business plans aimed at maximizing customer satisfaction and profitability; ensures alignment of property strategies with Marriott's brand objectives; holds the leadership team accountable for successful execution of business plans; experiments with innovative ideas to enhance guest satisfaction and financial performance.

Sales and Marketing Collaboration

Collaborates with the Sales and Marketing team to devise revenue-generating strategies; identifies new business opportunities and develops tailored sales approaches; ensures the sales strategy aligns with brand objectives and is effectively executed.

Talent Development and Management

Builds a cohesive Executive Committee focused on achieving positive results; provides coaching and feedback to the Executive Committee; creates development opportunities for employees and ensures succession planning for future roles.

Brand Advocacy

Acts as a passionate advocate for the brand, ensuring that the brand's intent is reflected in the guest experience; communicates brand goals clearly to employees and stakeholders; inspires the team to achieve operational excellence.

Business Performance Analysis

Reviews data related to market share, financial performance, and customer satisfaction; analyzes information to address market changes proactively; ensures the property operates within budgetary constraints and meets profit margin goals.

Employee Relations

Ensures fair treatment of all employees; fosters open communication and rapport with staff; collaborates with Human Resources to enhance employee engagement and address local labor issues.

Revenue Strategy Development

Works with the Revenue Management team to create effective pricing strategies; establishes a revenue strategy that supports brand positioning; ensures demand forecasting and revenue practices are optimized.

Owner Relations

Builds strong relationships with property owners through proactive communication; keeps owners informed of brand initiatives and property performance; balances owner interests with brand objectives.

Customer Relations Management

Engages with guests to gather feedback on their experiences; utilizes feedback to recognize employee performance and improve service delivery; establishes a presence in the market by promoting the property and developing local partnerships.

Compliance with Policies and Standards

Ensures compliance with legal, safety, and operational standards; conducts quality assurance audits and verifies that employees are trained to meet standards.

The salary range for this position is competitive. Marriott International is an equal opportunity employer committed to a diverse workforce and an inclusive culture.