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Bilingual Technical Support Representative

1 month ago

Kennesaw, Georgia, United States Kelly Full time
Job Title: Technical Support Representative

We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team in Kennesaw, GA. As a Technical Support Representative, you will be responsible for providing exceptional customer service to external customers via phone and electronic communication.

Key Responsibilities:
  • Provide first-level technical support for all system/software applications during customer interactions.
  • Become proficient with the trouble ticket system and maintain a minimal amount of open ticket backlog.
  • Immediately escalate issues when necessary.
  • Engage daily with team members and supervisors to deliver effective customer service with a sense of urgency.
  • Perform quality control testing of modified existing and/or new product lines, if assigned.
  • Assist team members with customer-related issues.
  • Perform other duties as assigned.
Requirements:
  • Minimum six months experience in Help Desk/Call Center, Support Desk, or Customer Support environment.
  • Minimum six months of direct customer interaction experience, including via phone.
  • Experience with a ticketing system is a plus.
Preferred Skills:
  • Computer literate, specifically with personal computers (PCs).
  • SQL experience is a plus.
  • Positive attitude and ability to provide quality customer service.
  • Highly motivated, flexible, and professional attitude and appearance.
  • Strong oral and written communication skills in English and Spanish.
  • Ability to work effectively in a collaborative team environment.
  • Ability to work a flexible and extended schedule to meet department and company objectives.
  • Consistent achievement of scores of 96 or above on monitored customer call evaluations.
How to Apply:

Interested candidates should submit their resume to Kimb400@kellyservices.com. Please ensure to apply before sending your resume. Once your application and resume have been received, you will be scheduled for an interview if your experience aligns with the position requirements.

Kelly is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.