Dispatch Operations Manager

2 weeks ago

Schertz, Texas, United States Tex-Star Service Full time
Job Title: Dispatch Supervisor

The Dispatch Supervisor is a key role within our organization, responsible for overseeing the work of dispatchers and ensuring that all dispatch operations are carried out efficiently and effectively. This position requires a strong leader who can motivate and guide a team to achieve exceptional results.

Key Responsibilities:
  • Ensure that all dispatch operations are carried out in accordance with company policies and procedures.
  • Supervise and lead a team of dispatchers, providing guidance and support to ensure they have the necessary tools and resources to perform their duties effectively.
  • Responsible for maintaining all dispatch team KPIs, identifying areas for improvement and implementing strategies to enhance performance.
  • Perform both new and refresher training for all dispatch team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Create and maintain dispatcher schedules in accordance with company policies, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Communicate with field workers, customers, and homeowners to provide information necessary to complete field work, ensuring that all stakeholders are informed and up-to-date.
  • Provide support with troubleshooting, providing as-builds, directions to a location, and plant fiber information, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Receive close-out information from the field and input the work information into various databases to fully close out each location, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Maintain and update various databases, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Communicate with employees, contractors, vendors, and customers to assist assigned department/project, ensuring that all stakeholders are informed and up-to-date.
  • Read, interpret, and input data in support of an assigned department/project, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Coordinate with PMO to keep training and documentation up to date, ensuring that all dispatch operations are carried out efficiently and effectively.
  • Additional duties as assigned.
Requirements:
  • To be 18 years of age or older.
  • Authorization to work in the United States for this company.
  • Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.).
  • Excellent Customer Service skills and strong English language skills both oral and written.
  • Work safely, with or without supervision.
  • Read, understand, interpret, input and analyze data with a high degree of accuracy and completeness.
  • Excellent manual dexterity.
  • Ability to organize workload to determine priority of duties.
  • Communicate with Company personnel, customers, and contractors to ensure tasks are completed.
  • The ability to effectively function in a high-stress environment.
  • Bachelor's degree in a related field or equivalent work experience.
  • Two years of related work experience.
Additional Qualifications:
  • Must be available to work shifts, including evenings, weekends, and holidays.
Physical Abilities & Exposures:
  • Ability to sit for long periods of time, while using repetitive and/or fine hand movements to complete computer-related tasks and/or other office functions.
  • Work is performed indoors and in a typical office environment.
Why Work with Us

Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions

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