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Store Operations Manager

1 month ago

Schertz, Texas, United States Walgreens Full time
Job Summary

As a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store in the absence of management. This includes opening and closing the store, managing cash handling, and ensuring the floor and stock room are ready for the business day.

Key Responsibilities
  • Opens and closes the store, including all required systems start-ups and ensuring the floor and stock room are ready for the business day.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
  • Maintains accurate inventory counts and ensures proper signage is displayed at the store to support accurate pricing of products.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Has working knowledge of store systems and store equipment.
  • Ensures compliance with state and local laws regarding regulated products.
  • Responsible for bag checks of team members before leaving the store.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.