Overnight Member Services Representative

4 weeks ago


Louisville, Kentucky, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service and handling all front desk related activities.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Shift Operations: Close shift for that business day, create a bank deposit for next day, and maintain the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Physical Demands: Continual standing and walking during shift, continual talking with members and staff in person or on the phone during shift, ability to work 3rd shift (overnights), and occasional lifting up to 50 lbs.
Compensation

$16.00 per hour

Planet Fitness is a dynamic and growing company that is committed to enhancing people's lives with an affordable, high-quality fitness experience. We are seeking top talent to join our team and help shape the future of our brand.



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