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Housekeeping Office Coordinator

2 months ago

Boston Massachusetts, United States Omni Hotels & Resorts Full time

Job Summary:

The Omni Boston Hotel at the Seaport is seeking a highly organized and detail-oriented Housekeeping Office Coordinator to join our team. As a key member of our housekeeping department, you will be responsible for coordinating housekeeping assignments, responding to guest requests, and maintaining effective communication with supervisors and front desk staff.

Responsibilities:

  • Prepare daily task assignments for housekeeping staff, ensuring efficient and effective room cleaning and maintenance.
  • Respond to guest requests and concerns in a timely and professional manner, providing exceptional customer service.
  • Communicate with supervisors regarding room status, including queue rooms and vacant clean rooms.
  • Ensure that all special requests are completed by housemen and that alerts are placed on the system as needed.
  • Update the Synergy system with guest issues and requests, maintaining accurate and up-to-date records.
  • Maintain clear and efficient communication with the front desk, ensuring seamless guest service.
  • Ensure the cleanliness and organization of the housekeeping department, including the laundry area.
  • Perform other duties as required by management, contributing to the overall success of the hotel.

Requirements:

  • Prior housekeeping experience preferred.
  • Ability to sit or stand for up to 8 hours per shift, with regular breaks.
  • Capacity to work in a fast-paced environment, handling multiple priorities and tasks.
  • Ability to maintain a positive and professional demeanor, even in stressful situations.
  • Reliability and punctuality, with a commitment to reporting to work on time and as scheduled.
  • Flexibility to work varied shifts, including nights, weekends, and holidays, as needed.

Perks and Benefits:

  • A culture of fun, inclusion, and growth.
  • Complimentary meals.
  • Health insurance and matching 401(k) after one year.
  • Generous paid time off offered after 90 days.
  • Performance-driven, ALL-IN culture.
  • Discounted associate rates at Omni properties nationwide.