Program Management Director

4 days ago


Palo Alto, California, United States S.T.E.P. Full time

At S.T.E.P., we're committed to empowering the next generation of financial leaders. As a Fraud Prevention Program Manager, you'll play a critical role in driving strategic initiatives related to the onboarding flow.

The ideal candidate will have a deep understanding of fraud typologies and high-risk signals, as well as experience in building fraud mitigation engines. You'll work closely with cross-functional teams to develop and implement process improvements, leveraging data to inform critical decisions.

Key responsibilities include:

  • Developing and managing a robust KYC program
  • Supporting the Head of Risk in scoping problem statements, building project plans, and executing ideas to drive improvement and adherence to key metrics
  • Leveraging data to synthesize recommendations and share with various management teams and other key stakeholders
  • Gain other organizations' support for your projects; Develop and maintain quality control documentation and reports for Risk Ops
  • Provide impact analysis on the risk projects and advocate for improvements
  • Help build out a cohesive quality control program for our KYC procedures and establish standardized policies and procedures for quality control
  • Advise on emerging risk vectors and devise strategies on how to manage risk exposure

Requirements include:

  • 5+ years experience in fraud prevention, fraud and KYC strategy, and onboarding risk
  • ~3+ years experience in business operations, program operations, program management, business consulting, finance, or similar analytical roles
  • ~ Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
  • ~ Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines
  • ~ Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
  • ~ Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
  • ~ Deep experience in process management, continuous improvement, and process implementations that scale
  • ~ Have a strong understanding of Risk and onboarding operational processes

We offer a competitive salary based on experience, with full medical and dental benefits, stock in an early-stage startup, flexible WFH and vacation policy, and more.



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