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Retail Customer Service Representative

2 months ago

San Francisco, California, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Utilize consultative skills to understand customer needs and provide tailored solutions.
  • Stay up-to-date on all FedEx Office products and services, including printing, signs and graphics, and shipping.
  • Process transactions accurately and efficiently, handling cash and making change as needed.
  • Maintain a safe, clean, and organized retail store environment.
  • Perform multiple tasks simultaneously, prioritizing tasks and managing time effectively.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in customer service or retail sales.
  • Excellent verbal and written communication skills.
Working Conditions

This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America's Military Veterans and individuals with disabilities are strongly encouraged to apply.