Customer Service Representative

1 week ago


San Francisco, California, United States TerrAscend Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at TerrAscend. As a Delivery Team Member, you will be responsible for executing exceptional customer service and compassionate care outside our dispensary walls, representing our brand in a professional manner.

Key Responsibilities
  • Drive and deliver products from TerrAscend to customers in the Bay Area
  • Obey all local, state, and federal traffic and driving laws
  • Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements
  • Address and resolve customer complaints; escalate service issues in an expedient manner
  • Obtain payment for product by accepting cash or debit cards
  • Assist in opening and closing delivery order processing areas daily
  • Process, package, and label orders in preparation for delivery
  • Maintain delivery manifests and required Bureau of Cannabis Control documentation
  • Provide excellent customer service
  • Maintain accurate delivery documentation
  • Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
  • Maintain iOS devices and other necessary hardware
  • Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
  • Facilitate communication to our delivery members via iOS devices
  • Maintain strict confidentiality with customer information
Requirements
  • Prior delivery experience (1 year)
  • Prior customer service experience (1 year)
  • Must be at least 21 years old
  • Valid California Driver's License and clean driving record
  • Working delivery automobile with insurance and valid registration
  • Must be able to pass a criminal background check
  • Must be authorized to live and work in the U.S
Preferred Qualifications
  • Previous delivery experience in SF highly desirable
  • Experience working in the cannabis industry highly desirable
  • Experience working in retail & customer service experience highly desirable
Benefits
  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program


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